You are experiencing a problem that can't be fixed by conventional solutions. The Tonido support team has asked you to send them your TonidoPlug's debug logs in order to determine what's wrong.
- Download the debug log collector from the following link: http://www.tonidoplug.com/packages/datacollector.zip
- Copy the file you downloaded to a USB storage device and then unzip it. For best compatibility, we recommend using a USB device that uses the FAT32 file system. Browse to <Device's drive letter>\tonido\autoexe and make sure that collectLogs.sh is there.
- Connect the USB storage device to your TonidoPlug. Wait for about a minute.
- Disconnect the USB storage device. Connect it to your PC or Mac.
- You should see a new file called "debug.tar" in <Device's drive letter>\tonido\autoexe. Send this file to the support team.
What Information is collected?
- System logs (/var/log/messages*)
- Tonido logs (<tonido_home>/approot/logs/*)
- Network settings (file /etc/network/interfaces)
- Current network card information (Output of ifconfig command)
- Current process tree (Output of ps auxf command)
- Current live network connections (Output of netstat -an command)
- Free memory (Output of free -m)
- Disk space usage (Output of du -h)
- Mount space usage (Output of df -h)
Some USB storage devices aren't compatible with this procedure. If you don't see "debug.tar" in in <Device's drive letter>\tonido\autoexe after following the steps above, try again with a different device.
Remember to remove any sensitive information from the log files before you submit them.