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Support for Tonido on the Desktop including Windows/Mac/Linux
mscott1284
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Postby mscott1284 » Mon Jul 15, 2013 4:09 pm

I have searched this issue with no luck other than a similar issue in a previous version.
I'm using pro version 4.68.0.23921.
Guests and I both are unable to download folders locally or via internet. When the download link is clicked a dialog box pops up saying creating zip for folder, then I get "an internal server error occurred. Please try again later."
Single files seem to work fine just an issue with folders
Please advise as to what I am doing wrong.

enable relay checked
enable remote web access checked
enable network checked
enable wan to lan re-direct checked

Thanks in advance

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madhan
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Re: An internal server error occurred. Please try again late

Postby madhan » Tue Jul 16, 2013 6:47 am

You have the same issue with folders as an Admin?
As an admin are you able to download the folders locally within the LAN?

mscott1284
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Postby mscott1284 » Tue Jul 16, 2013 9:01 am

Yes even as admin. I can download single files both as admin or guest and both locally or via internet but I cannot download a folder at all not even locally on the computer the source file is on.

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madhan
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Re: An internal server error occurred. Please try again late

Postby madhan » Tue Jul 16, 2013 11:33 pm

Change log level to trace and repeat the action as admin and post the log file.

mscott1284
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Re: An internal server error occurred. Please try again late

Postby mscott1284 » Wed Jul 17, 2013 8:19 am

here is the log file. I also tried a smaller folder (under 1gb) and it successfully downloading but any folder over 1gb errors.
Attachments
tonido.log
(61.59 KiB) Downloaded 246 times

rydgaze
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Re: An internal server error occurred. Please try again late

Postby rydgaze » Wed Jul 17, 2013 6:37 pm

Code: Select all

22:41:38:767 [10] [CoreRelayService]:E: Tonido::Core::tunnel_client_local::handle_read_header 10054 Caught handle_read error An existing connection was forcibly closed by the remote host
22:42:09:187 [7] [DeferredDispatcher]:I: Stopping Relay Service
22:42:14:444 [7] [DeferredDispatcher]:I: Starting Relay Service
22:42:40:231 [10] [CoreRelayService]:E: Tonido::Core::tunnel_client_local::startException connecting to server: connect: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
22:43:10:651 [7] [DeferredDispatcher]:I: Stopping Relay Service
22:43:15:893 [7] [DeferredDispatcher]:I: Starting Relay Service



It looks like that tonido in your system is not able to reliably open connection with the relay servers. Typically this means some kind of network setup issue or flaky connection..

mscott1284
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Postby mscott1284 » Wed Jul 17, 2013 9:10 pm

Only with larger size folders though? That's where I'm confused it only happens when a folder is over 1gb. A single file such a a zip file over 1gb will download fine. Any idea on how to remedy the problem. I'm using the free version of avast antivirus if that makes any difference.missing a file I need to add an exception for, etc..?

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madhan
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Re: An internal server error occurred. Please try again late

Postby madhan » Fri Jul 19, 2013 12:05 am

The max for download as zip is 1 GB.
It could very well be that crossing that 1 GB limit is crossing the issue

From the logs, it does appear that the large zip file download times out.
We have to investigate.

mscott1284
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Postby mscott1284 » Sun Jul 21, 2013 3:21 pm

Ok thanks. So there is no way to download any folder with multiple files in it if it's over 1 gb without downloading each file individually?

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madhan
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Re: An internal server error occurred. Please try again late

Postby madhan » Mon Jul 22, 2013 1:10 am

Yes, currently no. You can ofcourse create a zip yourself.


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