Tonido Enabled Device Unavailable

Support for Tonido on the Desktop including Windows/Mac/Linux
RGOrr1
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Tonido Enabled Device Unavailable

Postby RGOrr1 » Sun Apr 14, 2013 2:24 am

I am running Tonido on a Ready NAS Ultra through an add on in the device.

I recently performed an update, I am no longer able to navigate to the login page using my account name (thefamilycloud.com). when i attempt to reach the login I get an error message "Tonido Enabled Device Unavailable". However, I can navigate tot he login page using the ip address.

Is there a setting change that I need to make in the new version?

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madhan
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Re: Tonido Enabled Device Unavailable

Postby madhan » Sun Apr 14, 2013 10:34 am

If you login into system, what does it show in the Settings->Status?

lorenzo.mortato
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Re: Tonido Enabled Device Unavailable

Postby lorenzo.mortato » Mon Apr 15, 2013 5:44 am

Hi, we have a Freecom Silver Store 2 NAS and have the same problem when we try to access external with our login page.

Status

Account Name:
imagine

Tonido ID
imagine@freecomnas.com

Relay Service:
Inactive

Connection Status:
Offline

Network:
Enabled

Connected to:
0 contacts

WebServer Port:
10001

Communication Port:
52997

Uptime:
24d 02:04:10.015

Version:
2.37.0.19102

SDK Version:
0.1.0.0

Configuration:
TONIDO_LINUX

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madhan
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Re: Tonido Enabled Device Unavailable

Postby madhan » Mon Apr 15, 2013 9:22 am

There was a network connectivity issue which has been resolved, please check now.

lorenzo.mortato
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Re: Tonido Enabled Device Unavailable

Postby lorenzo.mortato » Tue Apr 16, 2013 10:35 am

Solved. Thanks a lot.

RGOrr1
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Re: Tonido Enabled Device Unavailable

Postby RGOrr1 » Wed Apr 17, 2013 7:18 pm

Sorry for the delay: here is my status:

Account
thefamilycloud

Version
3.66.0.23160

Relay Service
Active

Connection Status
Online

Network
Enabled

WAN IP
75.73.190.137

LAN IP
192.168.1.2

Webserver Port
10001

Uptime
3d 19:38:50.342

Total Uptime
286d 03:13:50.342

Total Files Transferred
415

Total File Size Transferred
7.45 GB

License
TonidoPro

License Level:
Pro

Licensed To:


Licensed Till:
2014-04-04 04:34:49
Attachments
Screen Shot 2013-04-17 at 7.26.39 PM.png
Screenshot of the error
Screen Shot 2013-04-17 at 7.26.39 PM.png (55.97 KiB) Viewed 2805 times

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madhan
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Re: Tonido Enabled Device Unavailable

Postby madhan » Thu Apr 18, 2013 9:10 am

Try disabling and re-enabling the relay service.
If that doesn't work, follow the instructions to get the log file
http://www.tonido.com/support/display/d ... o+Log+File

After changing the log file trace, make sure to toggle the relay again.


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