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Sync files found in cache

Posted: Thu Jan 15, 2015 2:28 pm
by Enad
Hello,

I just set up sync on my wife's laptop to back up files to the HDD on my Plug2.

I installed the app and forced the first sync. The activity record showed that all of the files in the sync folder had been synced. However, when I went to the HDD and attempted to find them in the sync folder, they were not there.

I eventually found the files in disk1part1>TonidoSyncData>Server>Cache. It is my understanding that they should have been in the disk1part1>TonidoSync folder.

Two questions:

1) is the the correct location for synced files?

2) If it is the incorrect location, what should I do?

Thanks

Re: Sync files found in cache

Posted: Wed Jan 21, 2015 8:48 am
by madhan
Most likely the sync is not completing because of errors, please post the tonido log files (changing them to debug first) for us to check what is going on.

Re: Sync files found in cache

Posted: Tue Feb 03, 2015 7:58 am
by Enad
Thanks for the reply. Attached is the log file.

Dane

Re: Sync files found in cache

Posted: Sun Mar 22, 2015 10:41 pm
by madhan
Is the HDD attached and mounted properly to the plug?
/media/disk1part1/backup/Cynthia backup/Pictures/2013-05-10/591.JPG for example is not accessible by the software

Re: Sync files found in cache

Posted: Mon Mar 23, 2015 4:54 am
by Enad
When you ask if the HDD is mounted and properly attached to the plug, I assume that you mean to ask if the HDD is properly attached via the USB and is powered for use.

Yes, the HDD is attached to the plug via the HDD and the HDD is powered. Just to be sure I just now logged on to the plug account and was able to browse through the files on the HDD.

Please advise.

Re: Sync files found in cache

Posted: Fri Apr 10, 2015 5:11 am
by Enad
Hello,

I am still waiting a response from March 23, 2015. Could someone please respond??

Thank you.