IOS8 PhotoUpload failing (Exception 374)

Support for Tonido on Mobile including iPhone, Blackberry, Android and mobile devices
bsquarewi
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IOS8 PhotoUpload failing (Exception 374)

Postby bsquarewi » Tue Oct 21, 2014 9:00 pm

I moved to a new iphone6 and have been unable to have a successful upload of photos from the Tonido client app to TonidoPro server running on WindowsHomeServer2011. I have the latest updated client and have checked for any updates to my server, but none available. Each time I try to upload/sync it fails around 7-8% with a 374 error and then goes to exception that path is invalid.

I turned up logging to Trace and all I really see that is suspicious are these:

Code: Select all

20:47:13:580 [175] [default[#160]]:T: FCA: Processing children for 0 folder(s)
20:47:13:580 [175] [default[#160]]:T: FCA: Ignore: \.tonidocache
20:47:13:580 [175] [default[#160]]:T: FCA: Ignore: \desktop.ini
20:47:13:580 [175] [default[#160]]:T: FCA: Ignore file holding exclusive write lock: syncclient.db
20:47:13:580 [175] [default[#160]]:T: FCA: Ignore file holding exclusive write lock: syncserver.db
20:47:13:585 [175] [default[#160]]:T: FCA: Ignore Path Too Long for Server: stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b
20:47:13:585 [175] [default[#160]]:T: FCA: Ignore Path Too Long for Server: stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\cache
20:47:13:585 [175] [default[#160]]:T: FCA: Ignore Path Too Long for Server: stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage
20:47:13:585 [175] [default[#160]]:T: FCA: Ignore Path Too Long for Server: stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b
20:47:13:585 [175] [default[#160]]:T: FCA: Ignore Path Too Long for Server: stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\cache
20:47:13:585 [175] [default[#160]]:T: FCA: Ignore Path Too Long for Server: stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage\33cc8aa2-9413-11e3-b330-94de80bc9b0b\stage
20:47:13:585 [175] [default[#160]]:T: SyncServerDB saveDataStore start


Anyone else having a similar problem or is PhotoUpload simply not working for IOS8 yet?

Thanks.

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madhan
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Re: IOS8 PhotoUpload failing (Exception 374)

Postby madhan » Thu Oct 23, 2014 4:40 pm

Did you install the new version of the tonido ios app? There was a photo upload issue which was resolved in the new version released in the app store.

bsquarewi
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Re: IOS8 PhotoUpload failing (Exception 374)

Postby bsquarewi » Thu Oct 23, 2014 6:56 pm

Yes, updated to the latest mobile app. Version 7.1 I think it was. Also, updating to IOS8.1 has not helped. I am having this problem on 2 different iphones. Both phones had no problems back on IOS7. Server did not change at all and have also made sure it was updated to the latest version.

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Re: IOS8 PhotoUpload failing (Exception 374)

Postby rydgaze » Fri Oct 24, 2014 8:05 am

The trace you have listed is not related directly to the ios App action (seems more related to sync client).

374 exception indicates that the app got error trying to detect if a file is already present in the server.

can you do the following.

Stop Tonido, delete or move the tonido.log. Start Tonido so a fresh tonido.log is created. Connect the iOS app and let it fail and send us the log.

The Original issue with iOS8 was because Apple had removed "Photo Roll" album resulting in no photos being synced (in iOS 8.1, apparently that is brought back).

bsquarewi
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Re: IOS8 PhotoUpload failing (Exception 374)

Postby bsquarewi » Fri Oct 24, 2014 8:09 pm

Thank you for the feedback. I did one better and completely removed Tonido server and did a fresh install. Still getting the 374, unfortunately. I have tried and am getting the 374 when doing a direct connect to my server and via SSL relay.

Where should I send this log file to?

The log is mostly filled with:
19:56:11:758 [32] [TCPServerConnection (default[#17])]:T: HTTP Request [xxx.xxx.xxx.xxx] [POST] [/app/explorer/fileexists]

Thanks.

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Re: IOS8 PhotoUpload failing (Exception 374)

Postby rydgaze » Sat Oct 25, 2014 2:49 pm

Can you send it to support@codelathe.com?

ioan
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Re: IOS8 PhotoUpload failing (Exception 374)

Postby ioan » Thu Oct 30, 2014 3:51 am

I have the exact same issue.
Running Tonido 7.1, iPhone 5s 16GB, iOS 8.0.

Actually 2 issues

The app is unable to complete uploading of video files, even as "small" as 60MB. It keeps re-intiating these failed uploads, and thus never gets to deal with the next photo/video.

I get the Error 374 too, intermittently.

Deleting, on the server, the uncompleted "*.mp4.upload" file sometimes solves the issue for that file, but the next video then faces the same issue.

I tried 2 different servers, one at home (ADSL), the other one at work; both have very stable connection (Teamviewer for instance will stay logged in 24h with no issues).

There must be a bug in the iphone App.
I have the last app version (7.1), but run iOS 8.0. Trying to update to 8.1 though (need to free memory on iPhone.

bsquarewi wrote:Thank you for the feedback. I did one better and completely removed Tonido server and did a fresh install. Still getting the 374, unfortunately. I have tried and am getting the 374 when doing a direct connect to my server and via SSL relay.

Where should I send this log file to?

The log is mostly filled with:
19:56:11:758 [32] [TCPServerConnection (default[#17])]:T: HTTP Request [xxx.xxx.xxx.xxx] [POST] [/app/explorer/fileexists]

Thanks.

ioan
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Re: IOS8 PhotoUpload failing (Exception 374)

Postby ioan » Thu Oct 30, 2014 5:45 am

Same here (iOs 8.1, Tonido 7.1).

The app cannot complete the upload of video files, even as "small" as 40 MB. It reaches "Checking" %ges of say 60%, but the "Exception" status come more and more, and the "Checking" begins again from 0% on.

I tried to delete the "*.mp4.upload" temp file from the server, but it does not help.
Photos are uploaded OK, but upload with remain stuck on the 1st video it meets in the to-be-uploaded list.

Therefore not usable.
It's a pity because that feature is very desirable, and I made big propaganda for it among friends and colleagues.

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Re: IOS8 PhotoUpload failing (Exception 374)

Postby bsquarewi » Thu Nov 06, 2014 11:37 am

Just out of curiosity, is everyone seeing this issue using Tonido Desktop Pro or server? Is anyone using TonidoPlug?

I also have noticed that when attempting to upload one of my camera roll's videos from the mobile client it will hang and fail. Selecting just photos will upload just fine though the "browse to folder and upload" process.

So it does seem that it has been nailed down to Video's being uploaded here. Any update to the MobileApp coming that will fix this?

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Re: IOS8 PhotoUpload failing (Exception 374)

Postby rydgaze » Fri Nov 07, 2014 4:26 pm

@ioan: What exception code do you see for the video? Photos and video uploads use the exact same process. So unless the server itself is not able to complete the operation, the app will continue to retry the upload.

@bsquarewi: Are you also seeing issue only with video? Photos upload ok but not video? That would be very odd


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