Failed to connect from Ipad and iphone app.

Support for Tonido on Mobile including iPhone, Blackberry, Android and mobile devices
execer89
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Failed to connect from Ipad and iphone app.

Postby execer89 » Fri Feb 14, 2014 6:21 pm

Hi,

Just installed Tonido on desktop. Upon attempting connection via iphone and ipad app i get the following message:

"Failed. The server doesn't appear to be a valid cloud server. Try the URL with the browser to make sure you are connecting the correct server!"

Ipad and iphone screenshots attached:

Things I have tried:
1. Toggled "Enable Relay" checkbox in webui on and off a few times.
2. Changed url from http://atalanta99.tonidoid.com -> http://atalanta99.tonidoID.com
3. Changed url from http://atalanta99.tonidoid.com -> http://atalanta99.tonidoid.com:10001
(This gave a "Failed. Failed contacting service" error.)
4. Changed url from http://atalanta99.tonidoid.com -> https://atalanta99.tonidoid.com
5. Toggled "Allow Remote Admin" checkbox.

None of the above worked. Please advise. Thanks!
Attachments
Kris Prieb’s _IMG_0275.PNG
Iphone screenshot
Kris Prieb’s _IMG_0275.PNG (136.05 KiB) Viewed 11645 times
Kris's _IMG_0007.PNG
Ipad screenshot
Kris's _IMG_0007.PNG (326.47 KiB) Viewed 11645 times

rydgaze
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Re: Failed to connect from Ipad and iphone app.

Postby rydgaze » Fri Feb 14, 2014 7:49 pm

Did you use a browser to check if this URL is accessible? It is possible that your server is not able to connect to a relay server.

execer89
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Re: Failed to connect from Ipad and iphone app.

Postby execer89 » Fri Feb 14, 2014 9:56 pm

Thanks for the prompt reply.

Yes, I tried: http://atalanta99.tonidoid.com/ in browsers on both ipad and iphone.

I get the following error displayed in the browsers:

"An internal server error occurred. Please try again later."

Such was the case a few hours ago as well.

On my desktop, the Tonido program gives its status as "Logged In. Online".
Tonido Network option is set to "Enable".

Is this a problem with the relay server? I am unsure how to proceed beyond this point.

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madhan
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Re: Failed to connect from Ipad and iphone app.

Postby madhan » Sat Feb 15, 2014 12:20 am

We checked the relay server for your user account and it appears that an unexpected response is being received from your tonido software installed on your desktop.

Please check if there is any antivirus, firewall or anything that can interfere with tonido's network connection.

execer89
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Re: Failed to connect from Ipad and iphone app.

Postby execer89 » Sat Feb 15, 2014 12:49 am

Firewall permission has been expliclty granted for tonido program. Antivirus has been disabled.
Still no luck, unfortunately.

execer89
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Re: Failed to connect from Ipad and iphone app.

Postby execer89 » Sat Feb 15, 2014 12:56 am

I have attached a trace log of recent activity.
Attachments
tonido (1).log
(171.95 KiB) Downloaded 474 times

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madhan
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Re: Failed to connect from Ipad and iphone app.

Postby madhan » Sat Feb 15, 2014 1:59 am

Thanks for the log,

16:55:12:175 [10] [CoreRelayService]:E: Tonido::Core::tunnel_client_local::handle_read_header 1236 Caught handle_read error The network connection was aborted by the local system


This is what we see which indicates the connection is being terminated by something in your system. You can try installing on a different system if you have one and try with a different account to see if you have better luck.

execer89
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Re: Failed to connect from Ipad and iphone app.

Postby execer89 » Sat Feb 15, 2014 2:26 am

I'm probably going to have to give up for the time being. Thanks for trying to help though.

asivertson
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Re: Failed to connect from Ipad and iphone app.

Postby asivertson » Sun Jul 19, 2015 2:56 pm

I am having the same issue. I have been using the app without any problems but yesterday it started giving me the same error.

I can login here: http://127.0.0.1:10001/ui/core/index.html

I cannot login at http://asivertson.tonidoid.com/ -- I get this error:
The requested device is currently unavailable.
The user's Tonido enabled device could be switched off or there could be a network connectivity problem.

Download Tonido to your computer and get instant, access to all your files through mobile phones.
For questions or help, please see Tonido support




Any suggestions?

Aruna
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Re: Failed to connect from Ipad and iphone app.

Postby Aruna » Wed Jul 29, 2015 8:36 am

Can you please confirm if you have enabled Relay in Settings->Network's Tab.

Also, Stop and Restart Tonido after doing it.


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