Can't login, "Incorrect credentials or. . ." [Android]

Support for Tonido on Mobile including iPhone, Blackberry, Android and mobile devices
rav3nous
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Can't login, "Incorrect credentials or. . ." [Android]

Postby rav3nous » Fri Sep 03, 2010 10:21 am

When I attempt to login (for the first time on my droid 1) I receieve the error, "Incorrect credentials or Remote Tonido not available." I've triple checked my creds. I can login just fine using my phones browser, just not through the app. I can also login fine from my laptop and desktop. I've tried using my tonidoid address as well as my direct IP:port. It also appears to result in error rather quickly, as though it's not even attempting to try to connect. The error is instant.

Info:

Platform: Android 2.2
Phone: Droid 1 running Froyo 2.2 (cyanogenmod 6.0.0)
Tonido version: 1.0

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madhan
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Re: Can't login, "Incorrect credentials or. . ." [Android]

Postby madhan » Fri Sep 03, 2010 10:26 am

Are you using SSL or regular http?

We had a report from someone running Nexus one on Froyo 2.2 that the app works fine.

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madhan
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Re: Can't login, "Incorrect credentials or. . ." [Android]

Postby madhan » Fri Sep 03, 2010 10:31 am

If you attempt too many times with incorrect password, Tonido will lock itself to prevent password hacking attempts for 10 mins.

I recommend restarting Tonido server and then try connecting from your phone.

I am not the Android app dev guy, but maybe the app is caching some bad credentials data even though you corrected it. Can you try deleting the app from your phone and reinstalling it? Worth a shot.

Final idea is to enabling logging in Tonido server and seeing if your request from the phone is even making it to Tonido by watching the log entries. See http://www.tonido.com/help/Index.htm?context=140

rav3nous
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Re: Can't login, "Incorrect credentials or. . ." [Android]

Postby rav3nous » Fri Sep 03, 2010 10:31 am

ah ha! Turns out the http:// in the address is required. A bit of a misleading error for a malformed address.

Move along, nothing to see here.

Thanks for your help!

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madhan
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Re: Can't login, "Incorrect credentials or. . ." [Android]

Postby madhan » Fri Sep 03, 2010 10:56 am

Great. I guess we need to improve the error handling or prefill that with http:// in the text box.

rubberbullets
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Re: Can't login, "Incorrect credentials or. . ." [Android]

Postby rubberbullets » Sun Sep 05, 2010 9:00 pm

Just to add to this, when entering my credentials, my phone automatically capitalizes my username - I didn't realize the fields were case sensitive and got this error message a couple of times before figuring it out.

EDIT - might not have been this exact error message, but yes: make sure your username is lowercase.

rydgaze
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Re: Can't login, "Incorrect credentials or. . ." [Android]

Postby rydgaze » Sun Sep 05, 2010 11:36 pm

Just to add to this, when entering my credentials, my phone automatically capitalizes my username - I didn't realize the fields were case sensitive and got this error message a couple of times before figuring it out.


Yes. This is a known issue and will be fixed in the next update.
Thanks for reporting


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