Can't log on

Support for Tonido on Mobile including iPhone, Blackberry, Android and mobile devices
SteveLasVegas
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Can't log on

Postby SteveLasVegas » Sat Aug 14, 2010 1:35 am

Getting message when using Beta App:

Failed to login to server!
Server, Account, Password might be incorrect.


I've triple checked. I'm giving it the right info.

I can log on using iPhone Safari browser.

gmadole
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Re: Can't log on

Postby gmadole » Tue Sep 14, 2010 12:10 pm

Do you have SSl enabled?

I am using the latest release of the iPhone app (v1.0). I can't log in when using SSL. The app works fine if using regular http://.

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madhan
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Re: Can't log on

Postby madhan » Tue Sep 14, 2010 6:34 pm

Is this your own SSL certificate?

SteveLasVegas
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Re: Can't log on

Postby SteveLasVegas » Tue Sep 14, 2010 7:47 pm

My issue is resolved. I forgot how, but it is and it works great!
Thanks

rydgaze
Tonido Team
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Re: Can't log on

Postby rydgaze » Tue Sep 14, 2010 9:12 pm

Thanks for reporting!

Btw, the application is now available via Appstore. You might want to install that so that you get the latest build (fixes all known crash issues) and you will automatically be alerted of updates.

Lumpy53
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Re: Can't log on

Postby Lumpy53 » Wed Oct 06, 2010 9:20 am

I have the same problem using the iPhone app. My password is right and I can log in using Safari just fine. Help! I'm planning to buy a Tonidoplug soon but this might be a deal breaker.

tonido4umadmin
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Re: Can't log on

Postby tonido4umadmin » Wed Oct 06, 2010 7:12 pm

Hi,

What version of Tonido you are using? Have you updated Tonido to the latest version in your computer?

rydgaze
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Re: Can't log on

Postby rydgaze » Wed Oct 06, 2010 7:54 pm

If you are using a self signed SSL then the login failure happens. For now, please use relay and https (https://yourid.tonidoid.com) for now. The next iphone app in appstore will also handle self signed certificate.

There should be no other login fails. If your iphone browser can access tonido, then the iphone app will also be able to access your tonido as well.

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madhan
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Re: Can't log on

Postby madhan » Wed Oct 06, 2010 8:37 pm

What are the using in the login screen?
It is possible you are entering the wrong values.

Lumpy53
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Re: Can't log on

Postby Lumpy53 » Thu Oct 07, 2010 9:07 am

I have the latest version on my PC I just downloaded it 4 days ago. I just can't get the iPhone app to connect. My password and log on are good because I can log on with safari. I don't want to order a Tonidoplug unless I can get the app working.


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