Unable to verify tonido software licensing

Support for your TonidoPlug
rjbb2
Rookie Tonidoid
Rookie Tonidoid
Posts: 3
Joined: Fri Dec 31, 2010 8:25 pm

Unable to verify tonido software licensing

Postby rjbb2 » Tue Jan 04, 2011 6:45 am

I keep getting this error in my activity log. I have emailed support with the MAC
address but so far have heard nada. Anyone know how to fix this?

User avatar
agrajag
Veteran Tonidoid
Veteran Tonidoid
Posts: 77
Joined: Tue Dec 14, 2010 9:25 am

Re: Unable to verify tonido software licensing

Postby agrajag » Tue Jan 04, 2011 7:02 am

rjbb2 wrote:I keep getting this error in my activity log. I have emailed support with the MAC
address but so far have heard nada. Anyone know how to fix this?

I've had the same Problem.
It was discused here:
viewtopic.php?f=32&t=2185

All you've to do is to click on the "clear"-Button beside the Message and restart the Plug.
It worked for me.
I've never seen the Message again after that.

User avatar
madhan
Admin Tonidoid
Admin Tonidoid
Posts: 8617
Joined: Tue Dec 30, 2008 12:13 am
Location: Austin, TX, USA
Contact:

Re: Unable to verify tonido software licensing

Postby madhan » Tue Jan 04, 2011 2:54 pm

Please post your Tonido log file or PM it to us.
I am sorry that support hasn't responded. When did you email us?

rjbb2
Rookie Tonidoid
Rookie Tonidoid
Posts: 3
Joined: Fri Dec 31, 2010 8:25 pm

Re: Unable to verify tonido software licensing

Postby rjbb2 » Thu Jan 06, 2011 6:45 am

Not sure what log file you want, I have attached the "log" file and a line copy of the "activity log", which is where I am getting the error.
Unable to verify your Tonido Software Licensing! Please ensure you have a working internet connection 22 hours ago

I tried clearing all the error messages and rebooted the device, but it keeps coming back.
Attachments
tonido(2).log
(15.01 KiB) Downloaded 129 times

User avatar
madhan
Admin Tonidoid
Admin Tonidoid
Posts: 8617
Joined: Tue Dec 30, 2008 12:13 am
Location: Austin, TX, USA
Contact:

Re: Unable to verify tonido software licensing

Postby madhan » Thu Jan 06, 2011 2:03 pm

Sorry, I meant the tonido.log file and thanks for getting it. We are investigating and will get back to you.

charindex
Tonido Team
Tonido Team
Posts: 127
Joined: Sun Feb 01, 2009 11:28 pm

Re: Unable to verify tonido software licensing

Postby charindex » Thu Jan 06, 2011 11:16 pm

We have fixed the issue. Can you please try again?

You should not get "Unable to verify your Tonido Software Licensing!" error.

rjbb2
Rookie Tonidoid
Rookie Tonidoid
Posts: 3
Joined: Fri Dec 31, 2010 8:25 pm

Re: Unable to verify tonido software licensing

Postby rjbb2 » Fri Jan 07, 2011 6:55 am

Ok, will try a hard reboot again and see what happens. Will clear all the messages first.


Return to “TonidoPlug Support”

Who is online

Users browsing this forum: No registered users and 23 guests