Unable to verify your Tonido Software Licensing!

Support for your TonidoPlug
hoplahoi
Regular Tonidoid
Regular Tonidoid
Posts: 17
Joined: Tue Dec 14, 2010 4:11 pm

Unable to verify your Tonido Software Licensing!

Postby hoplahoi » Wed Dec 15, 2010 7:36 am

I get this message daily on my plug. I bought the plug recently. I did a quick search on the board and saw that other people have the same problem. Could this be the reason why I cannot send messages or invitations?

maartenraap
Guru Tonidoid
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Posts: 148
Joined: Wed Nov 10, 2010 8:04 am

Re: Unable to verify your Tonido Software Licensing!

Postby maartenraap » Wed Dec 15, 2010 10:35 am

I also get this message, but with the statement

Check if your internet connection is working.

I am sure that my internet is working perfectly

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madhan
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Location: Austin, TX, USA
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Re: Unable to verify your Tonido Software Licensing!

Postby madhan » Wed Dec 15, 2010 10:40 am

You should not normally get this message.
Can you please post or send me your tonido.log files via PM and we will take a look to fix the problem?

Thanks!

alowe
Rookie Tonidoid
Rookie Tonidoid
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Joined: Sat Nov 27, 2010 8:18 am

Re: Unable to verify your Tonido Software Licensing!

Postby alowe » Wed Dec 15, 2010 5:43 pm

hello
i have exactly the same message...

maartenraap
Guru Tonidoid
Guru Tonidoid
Posts: 148
Joined: Wed Nov 10, 2010 8:04 am

Re: Unable to verify your Tonido Software Licensing!

Postby maartenraap » Thu Dec 16, 2010 12:46 pm

and again today this message


"Unable to verify your Tonido Software Licensing! Please ensure you have a working internet connection" 23 hours ago

I added my log
Attachments
tonido.log
(290.12 KiB) Downloaded 211 times

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madhan
Admin Tonidoid
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Re: Unable to verify your Tonido Software Licensing!

Postby madhan » Thu Dec 16, 2010 2:04 pm

Thanks for the log. We are investigating.

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agrajag
Veteran Tonidoid
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Posts: 77
Joined: Tue Dec 14, 2010 9:25 am

Re: Unable to verify your Tonido Software Licensing!

Postby agrajag » Thu Dec 16, 2010 3:02 pm

I've the same problem.

*Edit*
Sorry, i forgot the log-files
*/edit*
Attachments
tonido.log
tonido logfile.
(82.55 KiB) Downloaded 233 times

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madhan
Admin Tonidoid
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Location: Austin, TX, USA
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Re: Unable to verify your Tonido Software Licensing!

Postby madhan » Thu Dec 16, 2010 4:32 pm

Added to our work queue. We will fix this shortly.

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madhan
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Re: Unable to verify your Tonido Software Licensing!

Postby madhan » Fri Dec 17, 2010 9:11 am

Please clear these messages and restart Tonido. You shouldn't see this issue again.
Please let us know if you do. We apologize for any inconvenience.

lok72
Rookie Tonidoid
Rookie Tonidoid
Posts: 4
Joined: Thu Dec 02, 2010 9:00 am

Re: Unable to verify your Tonido Software Licensing!

Postby lok72 » Sat Dec 18, 2010 1:28 am

I have the same problem!!! :)
Also I have never been able to send a thot via email succesfully, and have no network statistics in the Settings panel. I am not sure whether all these are related..

Thanks!
Attachments
tonido.log
(21.65 KiB) Downloaded 216 times


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