Tonido problem... (on Ubuntu 8.04.2)

Support for Tonido on the Desktop including Windows/Mac/Linux
EricBJ
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Tonido problem... (on Ubuntu 8.04.2)

Postby EricBJ » Thu Mar 19, 2009 12:25 am

Sorry for the vague subject...

I have Tonido installed on a Ubuntu 8.04 Desktop, it seems to work fine.

I installed Tonido on a Windows XP Professional Desktop, it also seems to work fine

With the Windows Desktop logged into Tonido, I attempt to login from my Ubuntu Desktop, the tray icon appears, I login, the homepage appears and a few moments later the tray icon disappears and I receive a message saying "Unable to communicate with Tonido".

What did I break?

Eric

Tuxedo
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Re: Tonido problem...

Postby Tuxedo » Thu Mar 19, 2009 8:14 am

Hi Eric,
I am assuming you could login to windows Tonido instance fine and use it.
Regards to ubuntu, it seems like a permission problem ie., Tonido not able to access local disk.

If you can give the following details, we might be able to help:
1) Can you please give us the exact output of the command `uname -a`.
you can get that by running the command from xterm session.

2) Can you please upload the logfile from tonido.
The log file should be under the home directory of the user id you used to run tonido.
Under the directory ~/tonido/data/logs/ there should be a file called tonido.log.
Just upload the file and we can try to see what went wrong.

Regards

EricBJ
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Re: Tonido problem...

Postby EricBJ » Thu Mar 19, 2009 10:00 am

Extra info, as requested...

...uname -a...

"Linux Agrajag 2.6.24-24-generic #1 SMP Thu Feb 19 08:00:07 UTC 2009 i686 GNU/Linux"

...log file attached...

Incase it makes a difference, both systems are on the same subnet, behind the same router, so they would both have the same external IP.

Thanks, for the response, let me know if any other info is needed...

Eric

EricBJ
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Re: Tonido problem...

Postby EricBJ » Thu Mar 19, 2009 10:05 am

The forum doesn't seem to like me attaching the file with "log extension", what do about that?

Thanks,
Eric

Tuxedo
Tonido Team
Tonido Team
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Joined: Wed Jan 28, 2009 11:30 pm

Re: Tonido problem...

Postby Tuxedo » Thu Mar 19, 2009 10:12 am

Can you please try zipping the logs and then uploading it.

Thanks

EricBJ
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Joined: Thu Mar 19, 2009 12:12 am

Re: Tonido problem...

Postby EricBJ » Thu Mar 19, 2009 10:24 am

File zipped...

Attached...

Thanks,
Eric

...it worked... :D

Tuxedo
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Re: Tonido problem...

Postby Tuxedo » Thu Mar 19, 2009 10:53 am

Eric,
Thanks for the log.
Looks like tonido is linking to wrong authentication library in your system. So when you try to connect to a remote tonido it crashes.
Can you please give us the output of the following commands
1) lsb_release -a
2) echo $LD_LIBRARY_PATH
3) ldd /usr/local/tonido/libcore.so
4) ldd /usr/local/tonido/libbootstrap.so
Hopefully you can cut and paste output from these commands and not type them :D .

Thanks for your input.

Tuxedo
Tonido Team
Tonido Team
Posts: 1458
Joined: Wed Jan 28, 2009 11:30 pm

Re: Tonido problem...

Postby Tuxedo » Thu Mar 19, 2009 10:58 am

Eric,
Just so you know, uploading a log file directly is enabled. Hereafter you don't need to zip them.
You can upload directly.

Thanks

EricBJ
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Re: Tonido problem...

Postby EricBJ » Thu Mar 19, 2009 11:07 am

Tuxedo wrote:Eric,
Thanks for the log.
Looks like tonido is linking to wrong authentication library in your system. So when you try to connect to a remote tonido it crashes.
Can you please give us the output of the following commands
1) lsb_release -a

"No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 8.04.2
Release: 8.04
Codename: hardy"

2) echo $LD_LIBRARY_PATH

"...nothing..."

3) ldd /usr/local/tonido/libcore.so

" linux-gate.so.1 => (0xb7ee7000)
libbootstrap.so => not found
libPocoNetSSL.so.6 => not found
libPocoNet.so.6 => not found
libPocoFoundation.so.6 => not found
libssl.so.0.9.8 => /usr/lib/i686/cmov/libssl.so.0.9.8 (0xb7c9d000)
librt.so.1 => /lib/tls/i686/cmov/librt.so.1 (0xb7c94000)
libstdc++.so.6 => /usr/lib/libstdc++.so.6 (0xb7ba1000)
libm.so.6 => /lib/tls/i686/cmov/libm.so.6 (0xb7b7b000)
libgcc_s.so.1 => /lib/libgcc_s.so.1 (0xb7b70000)
libpthread.so.0 => /lib/tls/i686/cmov/libpthread.so.0 (0xb7b58000)
libc.so.6 => /lib/tls/i686/cmov/libc.so.6 (0xb7a09000)
libcrypto.so.0.9.8 => /usr/lib/i686/cmov/libcrypto.so.0.9.8 (0xb78c7000)
libdl.so.2 => /lib/tls/i686/cmov/libdl.so.2 (0xb78c3000)
libz.so.1 => /usr/lib/libz.so.1 (0xb78ad000)
/lib/ld-linux.so.2 (0xb7ee8000)"


4) ldd /usr/local/tonido/libbootstrap.so

"linux-gate.so.1 => (0xb7f08000)
libPocoNetSSL.so.6 => not found
libgd.so.2 => /usr/lib/libgd.so.2 (0xb75a0000)
libPocoZip.so.6 => not found
libPocoNet.so.6 => not found
libPocoFoundation.so.6 => not found
libssl.so.0.9.8 => /usr/lib/i686/cmov/libssl.so.0.9.8 (0xb755d000)
librt.so.1 => /lib/tls/i686/cmov/librt.so.1 (0xb7554000)
libstdc++.so.6 => /usr/lib/libstdc++.so.6 (0xb7460000)
libm.so.6 => /lib/tls/i686/cmov/libm.so.6 (0xb743b000)
libgcc_s.so.1 => /lib/libgcc_s.so.1 (0xb7430000)
libpthread.so.0 => /lib/tls/i686/cmov/libpthread.so.0 (0xb7418000)
libc.so.6 => /lib/tls/i686/cmov/libc.so.6 (0xb72c9000)
libXpm.so.4 => /usr/lib/libXpm.so.4 (0xb72b9000)
libX11.so.6 => /usr/lib/libX11.so.6 (0xb71d1000)
libjpeg.so.62 => /usr/lib/libjpeg.so.62 (0xb71b1000)
libfontconfig.so.1 => /usr/lib/libfontconfig.so.1 (0xb7187000)
libfreetype.so.6 => /usr/lib/libfreetype.so.6 (0xb711a000)
libpng12.so.0 => /usr/lib/libpng12.so.0 (0xb70f7000)
libz.so.1 => /usr/lib/libz.so.1 (0xb70e2000)
libcrypto.so.0.9.8 => /usr/lib/i686/cmov/libcrypto.so.0.9.8 (0xb6f9f000)
libdl.so.2 => /lib/tls/i686/cmov/libdl.so.2 (0xb6f9b000)
/lib/ld-linux.so.2 (0xb7f09000)
libxcb-xlib.so.0 => /usr/lib/libxcb-xlib.so.0 (0xb6f99000)
libxcb.so.1 => /usr/lib/libxcb.so.1 (0xb6f81000)
libexpat.so.1 => /usr/lib/libexpat.so.1 (0xb6f60000)
libXau.so.6 => /usr/lib/libXau.so.6 (0xb6f5c000)
libXdmcp.so.6 => /usr/lib/libXdmcp.so.6 (0xb6f57000)"

Hopefully you can cut and paste output from these commands and not type them :D .

Thanks for your input.


...info, as requested...

Eric

Tuxedo
Tonido Team
Tonido Team
Posts: 1458
Joined: Wed Jan 28, 2009 11:30 pm

Re: Tonido problem...

Postby Tuxedo » Thu Mar 19, 2009 11:42 am

Eric,
One thing we noticed is that you have a latest kernel version than the one we have tested.
We would like to drill down and find the reason for this failure.
Can you please do the following
1) Stop your windows tonido completely (logout and shutdown tonido process).
2) Now start ubuntu tonido instance.
3) Hopefully it wont crash now, since it cannot connect to your windows tonido instance and crash.
4) From the admin home page, look for a section called "Quick Actions"
5) Click on "Send Message" from that section
6) You will see a screen to send message to a remote tonido instance.
7) Please type "clmklinuxtest@tonidoid.com" as the To Id and type some message and hit send.
8) Please attach the same tonido.log from ~/tonido/data/logs/tonido.log (Now you don't need to zip, direct log should be fine)

Again thank you for taking time to debug this problem.


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