Recover account not working

Support for Tonido on the Desktop including Windows/Mac/Linux
nedhedrick
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Recover account not working

Postby nedhedrick » Tue Dec 05, 2017 4:32 pm

I just re-installed Tonido, and I'm trying to recover my account. Each attempt I receive a message:

"Failed Reset Profile. Check if you are connect to the Internet".

I have verified everything I can on this end -- as far as I can tell everything is working properly on the Tonido desktop, the local network, and the internet connection.

Anything else I can look at?

Thanks in advance!

Ned Hedrick

tvking63
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Re: Recover account not working

Postby tvking63 » Wed Dec 06, 2017 9:44 am


Sreeja
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Re: Recover account not working

Postby Sreeja » Mon Jan 22, 2018 11:39 pm

The issue should have been fixed. Please retry and let us know !

studioai
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Re: Recover account not working

Postby studioai » Fri Mar 16, 2018 6:32 am

It seems to happen again.

I proceeded the recover process via initial web UI and asked for recovery code.

Image 003.png
Image 003.png (7.58 KiB) Viewed 3616 times


but couldn't receive a email that contains the code. I double checked my mail box even spam mail folder. but there was no email from codelathe.

Is recovery service alive? How could I solve this issue?

any help will be appreciated!

Sreeja
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Re: Recover account not working

Postby Sreeja » Tue Mar 20, 2018 7:11 am

Thanks for posting !
Can you please give us the exact steps you did ?
Also, Can you tell us the Tonido Version that you're using ?
Please note that the latest version is 14.90.0.34042 .

studioai
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Re: Recover account not working

Postby studioai » Tue Mar 20, 2018 12:03 pm

Sorry for the late reply.

Please note that the latest version is 14.90.0.34042 .


Mine is 10.86.0.29483, I downloaded http://patch.codelathe.com/tonido/live/installer/armv6l-rpi/tonido.tar.gz

Does 14.90.0.34042 support raspberry pi?

However I tried to recover my account by installing the Windows version which is 14.90.0.34042.

'More options - Recover Account' didn't work yet even I haven't met an error on this process.

Sreeja
Tonido Team
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Re: Recover account not working

Postby Sreeja » Wed Apr 18, 2018 11:07 am

Does 14.90.0.34042 support raspberry pi?

Yes, We do support raspberry pi in V14.90
'More options - Recover Account' didn't work yet even I haven't met an error on this process.

Can you please send us a screenshot ?


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