Cannot login on Mac where Tonido is installed

Support for Tonido on the Desktop including Windows/Mac/Linux
Swcng2001
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Wed Jan 23, 2013 10:36 pm

Cannot login on Mac where Tonido is installed

Postby Swcng2001 » Thu Nov 10, 2016 4:55 pm

I had to reinstall Tonido on my iMac. Strangely now, I can login from just about anywhere else except for the Mac on which Tonido is installed. It's as if the login screen is in a continuous loop, but only if I enter the correct password. If I enter an incorrect password it will inform me of the incorrect password!

I'm sure there's no problem with my firewall or anything else since I am able to login from other computers including my iPad!

Any help will be appreciated. Thanks

nagapriya
Tonido Team
Tonido Team
Posts: 97
Joined: Tue Oct 18, 2016 9:20 am

Re: Cannot login on Mac where Tonido is installed

Postby nagapriya » Fri Nov 11, 2016 1:04 am

Please do share the error message it throws when you login from MAC.
This would aid in our investigation.

thank you.

Swcng2001
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Wed Jan 23, 2013 10:36 pm

Re: Cannot login on Mac where Tonido is installed

Postby Swcng2001 » Fri Nov 11, 2016 4:06 am

There is no error message. The password field is cleared and the "Enter Account Password" prompt is displayed. Otherwise it's as if nothing happened. I just cannot go any further. However, as I mentioned if I used a wrong password, the message "Invalid password. Password is Case Sensitive." is displayed.

I have absolutely no problem logging in remotely. The problem is confined to the Mac on which I have Tonido installed.

Some info you might need -
OS-X version 10.11.6
Safari version 10.0 (11602.1.50.0.10)
Tonido version 7.83.0.27601

Thanks.

Swcng2001
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Wed Jan 23, 2013 10:36 pm

Re: Cannot login on Mac where Tonido is installed

Postby Swcng2001 » Fri Nov 11, 2016 4:24 pm

I installed Chrome on the Mac and it worked :!: :!: :!:

So it seems the problem is with Safari. I have other Macs with Tonido installed with different accounts and they do not have any problem with Safari. This is quite confusing.

nagapriya
Tonido Team
Tonido Team
Posts: 97
Joined: Tue Oct 18, 2016 9:20 am

Re: Cannot login on Mac where Tonido is installed

Postby nagapriya » Mon Nov 14, 2016 6:27 am

thanks for the update.


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