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Tonido not working anymore?

Posted: Sat Jul 23, 2016 5:33 am
by ian.pirks
Hi

Sorry to bother you but I have searched all the online support and cannot find any assistance.

I have a Windows 8 small business server with Tonido installed.
I access this via iPhone and Windows 10 PCs.

Yesterday access stopped and I get the ....

"Tonido Enabled Device Unavailable
The requested device is currently unavailable.
The user's Tonido enabled device could be switched off or there could be a network connectivity problem.
Download Tonido to your computer and get instant, access to all your files through mobile phones.
For questions or help, please see Tonido support"
message.

I logged into the server remotely using Chrome Remote Desktop and the server was up and running.
Restarting Tonido on the server did not help.
I tried accessing the url direct from the server and that was initially successful, but subsequent attempts were not all successful.

I have rebooted the server, iPhone and Windows 10 PC and still I am not getting remote access.
Can you suggest anything I can do or some diagnostics to run?

Regards
Ian

Re: Tonido not working anymore?

Posted: Mon Aug 08, 2016 9:57 pm
by madhan
If you open settings->General, does the relay server status say Active?

Re: Tonido not working anymore?

Posted: Wed Aug 10, 2016 9:43 am
by hameetha
Hi , Can you please restart your tonido server. If the issue still does'nt get resolved please send us the logs.

Re: Tonido not working anymore?

Posted: Tue Sep 06, 2016 10:14 am
by matt.porter
I am having the same issue. Was working fine a couple of days ago. Mine is on Raspberry Pi.

Shall I send the log file?

Re: Tonido not working anymore?

Posted: Tue Sep 06, 2016 10:52 pm
by matt.porter
After a reboot of my router and then the raspberry pi again, it seemed to be working again.

Interesting.