Unable to connect. Server ..." / "Failed contacting service

Support for Tonido on the Desktop including Windows/Mac/Linux
cinio
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Unable to connect. Server ..." / "Failed contacting service

Postby cinio » Fri Jun 05, 2015 4:00 pm

I can't connect to my server. It worked for a couple of minutes fine. But now in the log it says relay service inactive tonido. buy subcription.
I already tried to disable and enable Real Service no solution. If i log in, via localhost:1001 it works fine. But when I try to connect via username.tonidoid.com I receive the error message.
My Username is cinio.

fb3ajb
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby fb3ajb » Mon Jun 08, 2015 9:59 pm

Im having the same issue.

Ive been running Tonido for many years now and greatly enjoy your software. This is the 3rd different machine I hv used Tonido on so Im used to the set up & operation. After the install on a brand new machine the remote access worked fine, then seemingly for no reason the 'Failed Contacting Server' message appeared on both ph & tablet on the Android app. I also checked remote access thru my browser (Firefox) on my desktop & also could not get thru.

Next I checked access thru 192.168.1.16:10001 on Firefox and I ran into some graphics issues as I could not see the login or password box. (Weird, and a very different issue but worth mentioning)

So then I tried to login into 192.168.1.16:10001 using Seamonkey and it all worked fine. But I still could not login the remote access using Seamonkey, either.

OS is Win 8.1; Windows Firewall was up with tonido.exe hving permission for external access; Avast antivirus running.

I shut off both Avast & the firewall & no change. I uninstalled then reinstalled Tonido and used a new ID but the same thing occurred - worked fine for a short time then suddenly no remote access.

Any suggestions would be greatly appreciated!

fb3ajb
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby fb3ajb » Tue Jun 09, 2015 8:25 am

Below is a sample of what seems to be about 5000 lines in the error log that are all basically identical. Hope this helps.

08:38:13:745 [7] [DeferredDispatcher]:I: Starting Relay Service
08:38:18:714 [10] [CoreRelayService]:I: Measuring delay for relay selection
08:38:18:714 [10] [CoreRelayService]:E: PING Initialization failed :
08:38:18:714 [10] [CoreRelayService]:E: Tonido::Core::getNearestRelayServer Ping failed to reach atleast one relay server. Falling back to HTTP measurements
08:38:21:824 [10] [CoreRelayService]:E: RelayServer Failed to Accept Connection: Tonido Relay Service Account Expired. Buy New Subscription.
08:38:21:824 [10] [CoreRelayService]:E: Disabling Relay because of Server Error
08:46:47:927 [7] [DeferredDispatcher]:I: Stopping Relay Service
08:46:53:287 [11] [CoreUpdateService]:I: Update DS, Server response: <commands><command><type>update</type><result>1</result><message>MY.IP.ADDR</message></command></commands>
08:46:53:287 [7] [DeferredDispatcher]:I: Starting Relay Service
08:46:58:271 [10] [CoreRelayService]:I: Measuring delay for relay selection
08:46:58:271 [10] [CoreRelayService]:E: PING Initialization failed :
08:46:58:271 [10] [CoreRelayService]:E: Tonido::Core::getNearestRelayServer Ping failed to reach atleast one relay server. Falling back to HTTP measurements
08:47:01:459 [10] [CoreRelayService]:E: RelayServer Failed to Accept Connection: Tonido Relay Service Account Expired. Buy New Subscription.
08:47:01:459 [10] [CoreRelayService]:E: Disabling Relay because of Server Error
08:55:27:640 [7] [DeferredDispatcher]:I: Stopping Relay Service

Sreeja
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby Sreeja » Tue Jun 09, 2015 12:04 pm

Tonido experienced a hardware issue. And unfortunately the databases got removed. Please try creating a new tonido account

fb3ajb
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby fb3ajb » Tue Jun 09, 2015 5:16 pm

SOLVED

Thanks for the quick reply! I've been a fan for a long time. I hope ur hardware issues were minimal.

riggs170
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby riggs170 » Mon Sep 14, 2015 2:18 pm

I have also migrated Tonido to a new server recently, and am having the same issues as the OP. My concern is if I create a new Tonido account I will lose my Tonido pro business license that I have been granted do to length of use. Will someone help with this transfer?

Thanks

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Nicho
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby Nicho » Mon Sep 14, 2015 3:23 pm

riggs170 wrote:I have also migrated Tonido to a new server recently, and am having the same issues as the OP. My concern is if I create a new Tonido account I will lose my Tonido pro business license that I have been granted do to length of use. Will someone help with this transfer?

Thanks


The "Pro Business" license is given to everyone; it's free and doesn't expire. You can also download the Biz package for free.

riggs170
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby riggs170 » Mon Sep 14, 2015 9:07 pm

Thanks, I will give it a shot. I swear I used to have a free licensed version though.

riggs170
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby riggs170 » Tue Sep 15, 2015 3:01 pm

Ok so I created a new tonido account, and I am still having the same issue. The only thing that sticks out to me in the log is this:

I: Starting Relay Service
15:45:38:644 [9] [CoreRelayService]:I: Measuring delay for relay selection
15:45:38:644 [9] [CoreRelayService]:E: PING Initialization failed :
15:45:38:644 [9] [CoreRelayService]:E: getNearestRelayServer Ping failed to reach atleast one relay server. Falling back to HTTP measurements
15:45:41:099 [9] [CoreRelayService]:E: handle_handshake336077172 Caught handle_handshake error dh key too small
15:46:11:106 [7] [DeferredDispatcher]:I: Stopping Relay Service
15:46:16:425 [10] [CoreUpdateService]:I: Update DS, Server response: <commands><command><type>update</type><result>1</result><message>my external ip</message></command></commands>
15:46:16:426 [7] [DeferredDispatcher]:I: Starting Relay Service
15:46:21:374 [9] [CoreRelayService]:I: Measuring delay for relay selection
15:46:21:374 [9] [CoreRelayService]:E: PING Initialization failed :
15:46:21:374 [9] [CoreRelayService]:E: getNearestRelayServer Ping failed to reach atleast one relay server. Falling back to HTTP measurements
15:46:23:902 [9] [CoreRelayService]:E: handle_handshake336077172 Caught handle_handshake error dh key too small

This is the same thing I was getting before I created a new account. Thought anyone I have been running for several years without issue.

Earlier in this post I read something about Tonido having some sort of hardware error. Are you huys still having problems?

thanks

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Nicho
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Re: Unable to connect. Server ..." / "Failed contacting serv

Postby Nicho » Fri Sep 18, 2015 8:22 pm

Judging by your logs, your issue seems to be this one here: viewtopic.php?f=14&t=10078


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