Unable to connect from internet URL

Support for Tonido on the Desktop including Windows/Mac/Linux
thefafferycloud
Rookie Tonidoid
Rookie Tonidoid
Posts: 1
Joined: Sat Sep 02, 2017 6:12 pm

Unable to connect from internet URL

Postby thefafferycloud » Thu May 17, 2018 11:25 am

I have been running this for years with very few problems, but late yesterday discovered that access to my cloud via the internet URL has stopped working. I have tried it both IE, Edge & Chrome - all have the same problem. Reporting a temporary DNS problem. I have tried all the recommended fixes and they make no change. I have restarted the service, rebooted the server, rebooted the router etc and again - not working.

The system is reporting as up and running. Relay service says its running. Connection status is online. Network is enabled. Port 10001 is open and reachable.

The site works on the browser on the server, but doesn't when i try the https://***.tonidoid.com in the same browser.

I have friends who connect into my cloud and they are all unable to get access - from a variety of clients.

The server is running Windows 10 Build 17134.48.

Sreeja
Tonido Team
Tonido Team
Posts: 368
Joined: Mon Dec 16, 2013 4:25 am

Re: Unable to connect from internet URL

Postby Sreeja » Thu May 31, 2018 3:06 pm

Does 127.0.0.1:10001 work for you?

Skynet
Rookie Tonidoid
Rookie Tonidoid
Posts: 1
Joined: Sun May 20, 2018 1:40 am

Re: Unable to connect from internet URL

Postby Skynet » Fri Jun 01, 2018 1:38 am

Sreeja,

I'm having the exact same issue as thefafferycloud. I cannot connect via the android app on my phone nor from any web browser or from any computer that has internet access. I've noticed that my URL on my server has changed from http://***.tonidoid.com to https://***.tonidoid.com
Everything on my server is running normally and I didn't change any settings. It just happened one day that I could no longer connect.
I've even changed the URL on my phone and when connecting via my browser to https, but I still could not connect.

Is there any additional settings I have to change? Like port number?

Alberto

nagapriya
Tonido Team
Tonido Team
Posts: 97
Joined: Tue Oct 18, 2016 9:20 am

Re: Unable to connect from internet URL

Postby nagapriya » Wed Jul 11, 2018 7:01 am

We tried reproducing this issue, but in vain.

For probabale cause , Please refer to the pages below:
https://www.tonido.com/support/display/ ... hout+relay
https://www.tonido.com/support/pages/vi ... Id=8159677


thank you.


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