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 Post subject: Profile Already Exists
PostPosted: Thu May 03, 2012 1:41 pm 
Rookie Tonidoid
Rookie Tonidoid
Joined: Thu May 03, 2012 1:32 pm
Posts: 2

I own a couple of computers that act like servers, so I wasn't sure which one should I install TONIDO on, so the first computer I installed the software on, I went ahead and un-installed it, so now every time I try installing it back again it tells me that the Profile Already Exists and there for I can't recover it.

Please help


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 Post subject: Re: Profile Already Exists
PostPosted: Thu May 03, 2012 8:10 pm 
Tonido Team
Tonido Team
Joined: Wed Jan 28, 2009 11:30 pm
Posts: 1349

From the first computer, though you uninstalled tonido, your profile directory might still exist.
On windows, goto %APPDATA%/tonido/approot/profiles. Look for directory with your profile name and copy that folder to the same location on the 2nd computer.


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 Post subject: Re: Profile Already Exists
PostPosted: Thu May 03, 2012 10:18 pm 
Rookie Tonidoid
Rookie Tonidoid
Joined: Thu May 03, 2012 1:32 pm
Posts: 2

Hey TONIDO Team,

Thanks for your quick reply, and as far as your directions to fix the problem it did not work for me.

Now I get a message saying that the " The ID you entered is already in use. Please choose an another ID".

Please help


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 Post subject: Re: Profile Already Exists
PostPosted: Tue May 08, 2012 1:01 am 
Rookie Tonidoid
Rookie Tonidoid
Joined: Tue May 08, 2012 12:57 am
Posts: 2

I also have a problem to retrive a account.
I have the right adress, and the right email.
I get the window where i should put in the recovery code, but i never get that email.
i been trying to retrive it 5 times, and never get a email back with the code.

what to do?


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 Post subject: Re: Profile Already Exists
PostPosted: Thu May 10, 2012 5:18 am 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 7287
Location: Dallas, USA

Check your spam folder.


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 Post subject: Re: Profile Already Exists
PostPosted: Sat May 12, 2012 11:52 pm 
Rookie Tonidoid
Rookie Tonidoid
Joined: Tue May 08, 2012 12:57 am
Posts: 2

i have turned of antivirus program, i have checked spam folder, i never recive anything with a recovery pass.
i do get all the other email from you, but never the recovery pass.


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 Post subject: Re: Profile Already Exists
PostPosted: Thu May 17, 2012 1:48 pm 
Rookie Tonidoid
Rookie Tonidoid
Joined: Thu May 17, 2012 1:42 pm
Posts: 2

Hi All
I have the same problem. I'v been setting up a Media PC for a friend. In doing so Iv been testing with both windows and linux.

My problem is that the first time I tryed tonido it was on windows. It worked grate but because of other resons I whent to linux.

Now I wish to use the same profile name and have also tryed to recover the account, but the recovery email never arrives.

My email is hotmail and I never get the recovery email. My junk folder is enpty.

PLEASE HELP!


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 Post subject: Re: Profile Already Exists
PostPosted: Fri May 18, 2012 6:42 am 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 7287
Location: Dallas, USA

If you are not able to recover, I suggest creating a new account.


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 Post subject: Re: Profile Already Exists
PostPosted: Fri May 18, 2012 10:25 am 
Rookie Tonidoid
Rookie Tonidoid
Joined: Thu May 17, 2012 1:42 pm
Posts: 2

Thanks for the reply.

That seems fair it being free an all. Just out of interest if I had the paid version would I/you have been able to recover the account for me?

Or would I still need to create a new account?


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 Post subject: Re: Profile Already Exists
PostPosted: Fri May 18, 2012 12:00 pm 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 7287
Location: Dallas, USA

Having a paid account wouldn't have helped much in this case.


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