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 Post subject: Unable to access the 'Tonidoplug' again.
PostPosted: Fri Feb 10, 2012 3:13 pm 
Super Tonidoid
Super Tonidoid
Joined: Wed Dec 21, 2011 12:41 am
Posts: 26

Dear Support,

Now i'm experiencing a different issue with my plug, please find the screenshot for more information.
1. I unable to access the webconsole of my plug. (check the screenshot.)
2. I can ping the ip of my plug, but i'm unable to access the plug using SSH. It doesn't accept the password for the user "root". I also tried the default password (nosoup4u)

I tried resetting hardware and power cycled, but still no luck.
Appreciate a quick response.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Fri Feb 10, 2012 4:17 pm 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 8481
Location: Dallas, USA

Are you able to go to http://tonidoplug.com/ip and connect to your device?


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Sat Feb 11, 2012 10:25 am 
Super Tonidoid
Super Tonidoid
Joined: Wed Dec 21, 2011 12:41 am
Posts: 26

Yes, i'm able to go to 'http://tonidoplug.com/ip' and when i click on the link i get same error. Please advise.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Sun Feb 12, 2012 11:23 pm 
Super Tonidoid
Super Tonidoid
Joined: Wed Dec 21, 2011 12:41 am
Posts: 26

Waiting to hear from the Support.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Sun Feb 12, 2012 11:53 pm 
Tonido Team
Tonido Team
Joined: Wed Jan 28, 2009 11:30 pm
Posts: 1433

Hi, I did send a PM to you yesterday.
Can you please reply to that.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Tue Feb 14, 2012 1:24 pm 
Super Tonidoid
Super Tonidoid
Joined: Wed Dec 21, 2011 12:41 am
Posts: 26

I have replied already, please check.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Tue Feb 14, 2012 5:52 pm 
Tonido Team
Tonido Team
Joined: Wed Jan 28, 2009 11:30 pm
Posts: 1433

Hi, your tonido is not registered with our servers currently.
You said that you've restarted the plug, but still you tonido instance is not accessible.

One thing we can try is to reset the plug password.
Can you please follow the instructions here to reset the password: http://www.tonido.com/support/display/docs/Forgot+the+TonidoPlug%27s+administrator+password

After resetting the password, you should be able to SSH into the plug.
Then we can check why tonido is not running. Worst case we can replace the tonido installation.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Fri Feb 17, 2012 3:46 pm 
Super Tonidoid
Super Tonidoid
Joined: Wed Dec 21, 2011 12:41 am
Posts: 26

I tried resetting the password as per the given instruction, but still no luck.


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Sat Feb 18, 2012 12:01 am 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 8481
Location: Dallas, USA

Also, just to make sure, you haven't modified the TonidoPlug anyway by installing any software or doing apt-get upgrade etc?


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 Post subject: Re: Unable to access the 'Tonidoplug' again.
PostPosted: Sat Feb 18, 2012 1:11 pm 
Super Tonidoid
Super Tonidoid
Joined: Wed Dec 21, 2011 12:41 am
Posts: 26

For your information, from the day one i was having issues with my TP, i couldn't make use if it, you can review my posts for more info. The solution for 'TONIDOPLUG Slow performance' fixed the issue, but after 2 weeks it stopped working.

I didn't modify anything in that.


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