Unable to access the 'Tonidoplug' again.

Support for your TonidoPlug
umeshkmr
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Unable to access the 'Tonidoplug' again.

Postby umeshkmr » Fri Feb 10, 2012 3:13 pm

Dear Support,

Now i'm experiencing a different issue with my plug, please find the screenshot for more information.
1. I unable to access the webconsole of my plug. (check the screenshot.)
2. I can ping the ip of my plug, but i'm unable to access the plug using SSH. It doesn't accept the password for the user "root". I also tried the default password (nosoup4u)

I tried resetting hardware and power cycled, but still no luck.
Appreciate a quick response.
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madhan
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Re: Unable to access the 'Tonidoplug' again.

Postby madhan » Fri Feb 10, 2012 4:17 pm

Are you able to go to http://tonidoplug.com/ip and connect to your device?

umeshkmr
Super Tonidoid
Super Tonidoid
Posts: 26
Joined: Wed Dec 21, 2011 12:41 am

Re: Unable to access the 'Tonidoplug' again.

Postby umeshkmr » Sat Feb 11, 2012 10:25 am

Yes, i'm able to go to 'http://tonidoplug.com/ip' and when i click on the link i get same error. Please advise.

umeshkmr
Super Tonidoid
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Joined: Wed Dec 21, 2011 12:41 am

Re: Unable to access the 'Tonidoplug' again.

Postby umeshkmr » Sun Feb 12, 2012 11:23 pm

Waiting to hear from the Support.

Tuxedo
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Re: Unable to access the 'Tonidoplug' again.

Postby Tuxedo » Sun Feb 12, 2012 11:53 pm

Hi, I did send a PM to you yesterday.
Can you please reply to that.

umeshkmr
Super Tonidoid
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Re: Unable to access the 'Tonidoplug' again.

Postby umeshkmr » Tue Feb 14, 2012 1:24 pm

I have replied already, please check.

Tuxedo
Tonido Team
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Re: Unable to access the 'Tonidoplug' again.

Postby Tuxedo » Tue Feb 14, 2012 5:52 pm

Hi, your tonido is not registered with our servers currently.
You said that you've restarted the plug, but still you tonido instance is not accessible.

One thing we can try is to reset the plug password.
Can you please follow the instructions here to reset the password: http://www.tonido.com/support/display/docs/Forgot+the+TonidoPlug%27s+administrator+password

After resetting the password, you should be able to SSH into the plug.
Then we can check why tonido is not running. Worst case we can replace the tonido installation.

umeshkmr
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Posts: 26
Joined: Wed Dec 21, 2011 12:41 am

Re: Unable to access the 'Tonidoplug' again.

Postby umeshkmr » Fri Feb 17, 2012 3:46 pm

I tried resetting the password as per the given instruction, but still no luck.

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madhan
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Re: Unable to access the 'Tonidoplug' again.

Postby madhan » Sat Feb 18, 2012 12:01 am

Also, just to make sure, you haven't modified the TonidoPlug anyway by installing any software or doing apt-get upgrade etc?

umeshkmr
Super Tonidoid
Super Tonidoid
Posts: 26
Joined: Wed Dec 21, 2011 12:41 am

Re: Unable to access the 'Tonidoplug' again.

Postby umeshkmr » Sat Feb 18, 2012 1:11 pm

For your information, from the day one i was having issues with my TP, i couldn't make use if it, you can review my posts for more info. The solution for 'TONIDOPLUG Slow performance' fixed the issue, but after 2 weeks it stopped working.

I didn't modify anything in that.


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