IPAD2: Unavailable: Unable to retrieve file data from server

MrB · **Joined:** Fri Oct 21, 2011 8:08 pm **Posts:** 1

Hi Guys,

I've read all the faq's and searched heavily before posting. So I apologize if someone has answered this before.

I have tonido plug 2 installed on my network.

I can access it via my laptop but i can't seem to access the plug via my ipad.

I have the latest Ipad app. Once I login using my id and password it says the following when I click on the home icon.

"Unavailable:unable to retrieve file data from server!"

madhan · **Posted:** Fri Oct 21, 2011 8:49 pm

In the Server URL field, try using the IP of the plug directly.

e.g. http://192.168.0.102:10001

LeahO · **Joined:** Mon Oct 24, 2011 12:11 pm **Posts:** 7

I've followed instructions posted above. Still unable to log in via iPad2. Have deleted app, downloaded it several times, rebooted, etc. Please advise. Thank you.

madhan · **Posted:** Mon Oct 24, 2011 12:49 pm

1. Please try restarting the Tonido app on your computer.
2. Verify you can login from the iPad's Web browser to the tonido account
3. Then delete and re-install and try again.

LeahO · **Joined:** Mon Oct 24, 2011 12:11 pm **Posts:** 7

1. Please try restarting the Tonido app on your computer.
2. Verify you can login from the iPad's Web browser to the tonido account
3. Then delete and re-install and try again.

Unable to restart the app on my computer.
Have been able to log in via iPad browser to Tonido message board.
Can not delete program in my computer. Message says that Tonido is running, please close Tonido, which I am unable to do.

Tonido works on my iPhone4, but not on iPad2.

Please advise further.

Thank you.

LeahO · **Joined:** Mon Oct 24, 2011 12:11 pm **Posts:** 7

Is my login: name@tonidoid.com or name.tonido.com?

madhan · **Posted:** Mon Oct 24, 2011 5:35 pm

you type the URL http://name.tonidoid.com

IPAD2: Unavailable: Unable to retrieve file data from server

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