Upgraded to Pro but still not showing the change

Support forum for Tonido Webshare
tpstexas
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Tue Nov 22, 2011 3:30 pm

Upgraded to Pro but still not showing the change

Postby tpstexas » Tue Nov 22, 2011 3:32 pm

I recently paid to upgrade to pro status, but when I log in, I'm still be shown as the free version. Any suggestions?

User avatar
madhan
Admin Tonidoid
Admin Tonidoid
Posts: 8576
Joined: Tue Dec 30, 2008 12:13 am
Location: Dallas, USA
Contact:

Re: Upgraded to Pro but still not showing the change

Postby madhan » Tue Nov 22, 2011 4:37 pm

Where do you see it?
Are you running the latest version?
Does the Pro version say "Activated"?
You can install WebsharePro app and activate it to get the enhanced features.

tpstexas
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Tue Nov 22, 2011 3:30 pm

Re: Upgraded to Pro but still not showing the change

Postby tpstexas » Thu Nov 24, 2011 12:49 pm

I paid for this service

"TonidoPro is a new product and is priced at $29.99 yearly as an introductory offer. TonidoPro takes Tonido to the next level... It is an overall upgrade to your Tonido service that introduces several additional features and functionality. See TonidoPro features page. WebsharePro Tonido WebsharePro is an enhanced version of Tonido Webshare that adds additional guest uploading ..."

an my account is not showing the Tonidopro version

User avatar
madhan
Admin Tonidoid
Admin Tonidoid
Posts: 8576
Joined: Tue Dec 30, 2008 12:13 am
Location: Dallas, USA
Contact:

Re: Upgraded to Pro but still not showing the change

Postby madhan » Thu Nov 24, 2011 1:59 pm

You should have got an email with instructions.
In case you didn't get it, please see
http://www.tonido.com/support/display/d ... +TonidoPro

tpstexas
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Tue Nov 22, 2011 3:30 pm

Re: Upgraded to Pro but still not showing the change

Postby tpstexas » Fri Nov 25, 2011 8:29 am

Still having problems...

I have version 2.35

When I go to apps, I'm not showing Tonido Pro. When I go to the app store it says that I can purchase for $29.99, but I have already paid for it.

Any suggestions?

tpstexas
Regular Tonidoid
Regular Tonidoid
Posts: 10
Joined: Tue Nov 22, 2011 3:30 pm

Re: Upgraded to Pro but still not showing the change

Postby tpstexas » Fri Nov 25, 2011 10:52 am

I figured it out. USER ERROR! Sorry!

sugarfree
Super Tonidoid
Super Tonidoid
Posts: 26
Joined: Sat Dec 31, 2011 4:42 pm

Re: Upgraded to Pro but still not showing the change

Postby sugarfree » Sat Dec 31, 2011 4:55 pm

I have the same problem. (Safari, OSX Lion)

- Bought Tonido PRO license.
- Tonido software ver. 2.35.0.16174
- Clicking on Applications did not produce an activation window.

- clicked on App Store, and successfuly connected to my Store account
- an activate Tonido PRO button shows up now
- clicking this button produces "Unable to communicate with Server" window, which disappears almost instantly.
- logging in and out does not help.

do I need to change any firewall settings?

User avatar
madhan
Admin Tonidoid
Admin Tonidoid
Posts: 8576
Joined: Tue Dec 30, 2008 12:13 am
Location: Dallas, USA
Contact:

Re: Upgraded to Pro but still not showing the change

Postby madhan » Sat Dec 31, 2011 4:59 pm

Change your settings to trace.
Do the operation again.
Please post your Tonido Log file.
Also, post a screenshot of the "App Store" Tab

sugarfree
Super Tonidoid
Super Tonidoid
Posts: 26
Joined: Sat Dec 31, 2011 4:42 pm

Re: Upgraded to Pro but still not showing the change

Postby sugarfree » Sat Dec 31, 2011 5:10 pm

I'm not sure where to find the "trace" setting.

attached the log file and the screenshot
Attachments
Screen Shot 2011-12-31 at 2.07.56 PM.png
Screen Shot 2011-12-31 at 2.07.56 PM.png (87.79 KiB) Viewed 1727 times
tonido.log
(59.39 KiB) Downloaded 103 times

User avatar
madhan
Admin Tonidoid
Admin Tonidoid
Posts: 8576
Joined: Tue Dec 30, 2008 12:13 am
Location: Dallas, USA
Contact:

Re: Upgraded to Pro but still not showing the change

Postby madhan » Sat Dec 31, 2011 10:43 pm

We will get back after checking something in our store.


Return to “Tonido Webshare and Webshare Pro”

Who is online

Users browsing this forum: No registered users and 1 guest