Unable to Login from iPhone

scott.edie · **Joined:** Tue Mar 27, 2012 2:48 am **Posts:** 5

Hi,
I'm unable to login with my iPhone client. I have checked the password and changed it as well to make sure. The errors are as follows:

Invalid Configuration
Server plugin(s) missing or disabled

See attached screen shot.

Attachment:

photo.PNG [ 257.63 KiB | Viewed 456 times ]

I press "Cancel" and then receive another error:

Invalid Version
Newer version of server required!

See attached screen shot.

Attachment:

photo2.PNG [ 253.06 KiB | Viewed 456 times ]

I am running Explorer, Synch and Webshare v2.37.0.17274 on my PC (see attached screen shot)

Attachment:

Apps.png [ 139.55 KiB | Viewed 456 times ]

I am running the latest iPhone client from the App Store.
I have purchased Tonido Pro and activated it.
I can log in and access files from my laptop via web browser.
I can log in and access files with the web browser on my iPhone.

I note that the login screen under then "Normal" tab asks for an Account.

I note that the screen shot in your documentation for the iPhone app here http://www.tonido.com/support/display/d ... e+and+iPad does not have a field for Account in the login page.

Please help!

maggisam · **Joined:** Sat Mar 17, 2012 10:37 am **Posts:** 15

You can try to update. My Mac Tonido is at version 2.37.0.17275

Goto:
Settings -> General -> Check for updates

madhan · **Posted:** Tue Mar 27, 2012 9:23 am

1. Are you connecting via LAN or from the internet?
2. If yes, try connecting after disabling WiFi on your iPhone and only using 3G

scott.edie · **Joined:** Tue Mar 27, 2012 2:48 am **Posts:** 5

I was logging in via LAN.

I have switched off Wi-Fi with no change, so doesn't appear to be a local router issue. Also, I have tried disabling my firewall temporarily, with no change.

madhan · **Posted:** Tue Mar 27, 2012 9:21 pm

Try logging in using the server URL as http://192.168.0.26:10001 within your LAN to see if that helps.

scott.edie · **Joined:** Tue Mar 27, 2012 2:48 am **Posts:** 5

No, that didn't work either. Same errors. :-)

madhan · **Posted:** Wed Mar 28, 2012 7:45 am

Change your log level to trace and try to access via iPhone using your LAN ip and then post the log file.

The only other thing to try is sending us your login info for us to debug this issue, otherwise, we really can't say why this problem is occurring.

scott.edie · **Joined:** Tue Mar 27, 2012 2:48 am **Posts:** 5

Log file attached.

Happy to provide you with login details but don't want to post that on this message board. Do you have an email address I can send the details to?

rydgaze · **Joined:** Wed Jan 28, 2009 11:26 pm **Posts:** 923

Thanks. We will check the log file..

Btw: you can always PM your log

rydgaze · **Joined:** Wed Jan 28, 2009 11:26 pm **Posts:** 923

Ok. I think we know the issue.

Remove the trailing "/" in your URL name and it will work fine.

Basically, change http://ediehome.tonidoid.com/ to http://ediehome.tonidoid.com and you are good to go

We will update the app in future release to automatically handle it as well.

Unable to Login from iPhone

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