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 Post subject: Account
PostPosted: Mon Mar 12, 2012 4:20 am 
Regular Tonidoid
Regular Tonidoid
Joined: Mon Mar 12, 2012 4:08 am
Posts: 11

I have installed Tonido on my linux box and it works as long as I log on direct to the box. If I try to use the ***.tonido.com it comes up with errors. I have tried registering twice to no avail. It means I can't use the android app either and their is no point uphttp://www.tonido.com/forum/posting.p ... 14#grading to tonido pro. I have tried email details but didn't get any response :( .


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 Post subject: Re: Account
PostPosted: Mon Mar 12, 2012 9:12 am 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 7303
Location: Dallas, USA

If you go to settings->Network->Relay status what does it say?
Change log level to trace in the settings, toggle the Relay status and then post the tonido.log file available to download via settings.


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 Post subject: Re: Account
PostPosted: Wed Mar 14, 2012 9:00 am 
Regular Tonidoid
Regular Tonidoid
Joined: Mon Mar 12, 2012 4:08 am
Posts: 11

Hi - PM'd the log file the other day. Any idea why its not working properly.


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 Post subject: Re: Account
PostPosted: Wed Mar 14, 2012 1:34 pm 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 7303
Location: Dallas, USA

Sorry, the PM was empty without any log attached.


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 Post subject: Re: Account
PostPosted: Wed Mar 14, 2012 1:40 pm 
Regular Tonidoid
Regular Tonidoid
Joined: Mon Mar 12, 2012 4:08 am
Posts: 11

resent


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 Post subject: Re: Account
PostPosted: Wed Mar 14, 2012 2:05 pm 
Regular Tonidoid
Regular Tonidoid
Joined: Mon Mar 12, 2012 4:08 am
Posts: 11

tried again


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 Post subject: Re: Account
PostPosted: Fri Mar 16, 2012 2:03 am 
Regular Tonidoid
Regular Tonidoid
Joined: Mon Mar 12, 2012 4:08 am
Posts: 11

Any update ?


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 Post subject: Re: Account
PostPosted: Fri Mar 16, 2012 8:45 am 
Admin Tonidoid
Admin Tonidoid
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Joined: Tue Dec 30, 2008 12:13 am
Posts: 7303
Location: Dallas, USA

I haven't got a PM with the log attached unfortunately.
Please post the log on the forum. It can be removed after we check it.


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 Post subject: Re: Account
PostPosted: Thu Mar 22, 2012 8:36 am 
Regular Tonidoid
Regular Tonidoid
Joined: Mon Mar 12, 2012 4:08 am
Posts: 11

try again


Attachments:
tonido(2).log [119.23 KiB]
Downloaded 7 times
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 Post subject: Re: Account
PostPosted: Thu Mar 22, 2012 9:26 am 
Tonido Team
Tonido Team
Joined: Wed Jan 28, 2009 11:30 pm
Posts: 1349

From your log, it looks like your tonido is not able to connect to the DNS server. It gets "Network unreachable" exception. This usually means, either your Linux box is experiencing intermittent network problems or it is not able to connect to network at all.
If you are using a wireless connection to this box, try switching to a wired connection. If you already have a wired connection, try changing the cable (we had seen lot many cases, where network cable being the culprit), connecting to a different port on your router. Also make sure you are having good connectivity from the linux box itself.


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