Posts Tagged ‘feedback’

Tonido user survey- winning comments

Thank you all for your overwhelming participation, support, and comments. For small company like us,  your comments provide the necessary encouragment to work hard to improve continously. Though each of your comments were very valuable, we picked following feedback for thoroughness that took into account every aspect of the product. We will soon ship a Tonidoplug to the user.

 

Hi Tonido Team,

I purchased a Tonido2Plug several weeks ago and I enjoy using it every day. Yesterday, I received an email from you, asking for feedback and suggestions, where you offer a prize of a TonidoPlug2 for the best feedback or suggestion. I’m am happy to provide you with feedback and would be even happier to win the prize if you think my feedback or suggestion is worthy of such an honor.

My Feedback:

Unboxing everything went well. I was pleased with how the items were found in the box and how easy it was to understand how the device was to be connected to the router, the external USB drive, and to the power outlet.

I could not figure out how to open the Tonido2plug to insert an internal drive. I learned later that the directions were not correct.

The graphic in the directions made it easy to understand the order of the connections, and I was able to get everything connected in less than 5 minutes.

There were parts of the printed instructions that I couldn’t read because of a combination of font size and font color — the blue color that you use for the links was especially difficult to figure out. One of your online pages asked for the device’s MAC address. I couldn’t read it — the label printed on the device was printed in very small text, and some of the characters were not legible
After I got it all connected, the device would not work and I could not figure out why. It took me a few attempts of trial and error, then I added a “help me” post to your forum and had to wait for a response, then I had to call my internet provider (they told me to reboot my cable modem). After that, it worked and I have had no issue since, except for …… I can’t get the wireless to work. I have followed the directions the best that I can but it’s like a trial and error puzzle where I don’t seem to get the settings done correctly. I have a wireless printer that I set up with absolutely no issue, and my family members have several other wireless devices and each of those devices were easy to set up or configure. I haven’t given up but I’m frustrated with this.
My Ratings (scale of1 to 10 where 10 is best):

Packaging and Unboxing: 10

Connecting: 10

Printed Directions:4

First Use: 2

Troubleshooting: 4

Usage after issue was resolved: 10

Owner settings: 10

Setting up a guest account: 10

Guest usage: 10

Ongoing use: 10

Wireless Configuration: 3

 

My Suggestions:

Reprint your instructions so the font is a bit bigger and change the color from blue to something else that is easier to read.

Correct the instructions. There is at least one part that is wrong (instructs you to hold own a switch to open the device, and that isn’t necessary).

Put the instructions on your web site.

Add some videos on youtube or your own site that show how to gt set up (how to connect the parts, how to open the device and insert an internal drive)

And finally, one request: My ultimate goal with the Tonido2plug is to create a mini web server, to host a family web site, and I’ll need to use all the parts of xampp (apache, MySQL, PHP, etc) plus maybe even install wordpress. It doesn’t look like the directions
to do that are written for a person like me (I’m not a software developer or programmer) so it would be great if there were some simple and clear and easy instructional material available to explain how to do that.

I have already recommended your product to one of my co-workers and he says he will place an order, and I think most of my other team members will want one too, so we can have a somewhat distributed file-sharing network at work, protected by the firewall. But we can’t use any device at work unless the IT department has approved it. So if I win a Tonido2Plug for best feedback, I will hand it to our IT department so they can check it out.